Have you ever thought about what a “better customer experience” means?
We have, and it shapes how we do business in our communities.
It starts by recognizing that we’re part of those communities. The people we sell to and work with are our neighbors and friends. The decisions and solutions we offer should benefit all of us because that’s how we all win. That’s the foundation of the Leppo Way.
It’s how we all win by delivering a better customer experience.
A Better Way of Renting Equipment
With that in mind, we’ve come up with a few promises that guide how we do business. They’re strategic steps we take to provide a better experience for our customers. It’s our way of making sure that you get the value and service you deserve and that you leave Leppo with a smile. Here’s what you can expect when you work with us.
Courteous Staff that Treat You Right
At Leppo, we aim to greet you when you come into our shop or yard. We’ll take a moment to ask how we can help. Every customer deserves respect. Being polite and kind is the starting point for a better customer experience.
We Find the Right Person to Help You
People who come in for equipment need help, whether it’s a forklift for moving lumber or a boom lift for a construction job. One way we can help is by making sure you’re talking to an expert, the right person for your job. You’ll leave with the right equipment for the job, and that starts by making sure you’re talking to the right person to get you the help you need.
We’re Solution Focused
When you come in, you can expect us to ask about your job and goals. We ask questions to understand your needs better so we can better help. Sometimes you may forget something, and sometimes there’s a better way to get the job done. A smaller lift or excavator may be all you need. Other times there may be a better attachment. Asking questions is how we can best help you. Sometimes a good decision for one customer might be awful for another, so we need to understand your situation to help you best.
Equipment Is Ready to Work When You Are
If you rent equipment from us, it will work as promised. We have a maintenance and repair team on staff. They not only fix your equipment, but they check every piece of rental equipment when we get it back. If we promise to deliver it to you at a specific time, you can count on it being there when we promised, and it will be fueled and ready to go when you are.
We Do What We Say and Tell You When There’s a Problem
Problems happen. Equipment breaks down, or there are delivery delays. When it does happen, we’re going to let you know as soon as possible. You won’t be left wondering what happened. We’ll work with you to come up with a solution, whether it’s an alternative machine or another option. You know we’re going to do what we can to make it right.
A Local Rental Company You Can Trust
You have many options when it comes to rental equipment. These guidelines are our way of making sure that Leppo is the best option for you. It’s part of what we call the Leppo Way, which is how we do business.
If we do our job right and follow these guidelines, you’ll have a better customer experience every time.
Next time you have a job or need some help, take a moment to give us a call. Check with one of our local stores and see how we can add value to your project and make your life a little easier.
See you then!
