What Is the Leppo Way?

The Leppo Way

What do you expect from the companies you work with? What if we told you that there is a better way?

Here at Leppo Rents, every day we’re focused on reaffirming our commitment to our customers. Over more than 75 years, the question “What more can we do to earn our customers' business?” has become the core of our guiding principles.

The Leppo Way Makes a Difference

The goal of our guiding principles, the Leppo Way, is to set the standard of what you can expect when you work with Leppo Rents.

Our business is built on delivering you more value and being a better partner to you, your business, and your family. Our wager is that by providing great service and value, you’ll come back again and again.

With the Leppo Way as our promise, here’s what you can expect:

• Your equipment will be at the job on time. If we schedule a time, then that’s when we’ll be there. Not only that but the equipment will be fully fueled and ready to go. We’re here to make your job go right, not make you wait.
• Your machine will be ready when promised. Did you know that we fix equipment? If we commit to completing work at a certain time, then that’s when it will be finished. If you need a repair or service, we’ll get it done quickly and efficiently, without delays.
• You can expect the right answer. We’ll take the time to do our research, investigate, and make sure we can do something before we commit. We ask questions so we can give you the best answer.
• You can expect a partner. Stuff happens, and when it does, we tell you about it and then work on a solution. We’re not going to leave you with a problem.
• You can expect questions. When you come to us, we ask questions. There may be an alternative that will work better or additional parts you’ll need for the job. We make sure everything’s ready to get the job done quickly and efficiently.
• You can expect the best solution. Our goal is to provide the right answer and the best solution to your needs. That means understanding what you’re trying to do. Once we know, we give you options and information so you can make the best decision.

What the Leppo Way Means for You

Our goal is to find balanced solutions and make decisions that benefit our customers, our coworkers, our community, our vendors, and the owners of the company. The decisions we make help all of us win.

That means that when a member of our community walks into a Leppo location, they’re greeted with a smile. You can expect us to ask questions to see how you’re doing so we can figure out how we can help. You can expect to be treated like a person rather than a sale.

You’ll work with experts who know the equipment and can answer your questions. You can expect us to work with you toward a solution, whether it’s rental construction equipment, help with parts and repair, a service question, or information on a new mower or equipment for your contractor business.

Not many companies in the industry have the breadth and depth of service and capability that we do, and it makes a difference in how we can help.

Take time to contact us or visit one of our locations. See how the Leppo Way guides everything we do. Even if you don’t end up working with us, stop in and say "hi", look around, and get to know the team so we’re ready to help when you do need us.

See what a better customer experience can mean for you.